SteelSeries Arctis 7 – Lossless Wireless Gaming Headset with DTS Headphone:X v2.0 Surround – For PC and PlayStation 4 – White, 130.02, 149.99, $, .
- Brand: SteelSeries
- Series: SteelSeries Arctis
- Item model number: 61508
- Hardware Platform: PC, Playstation 4
- Item Weight: 12.5 ounces
- Product Dimensions: 7.76 x 6.89 x 3.58 inches
- Item Dimensions LxWxH: 7.76 x 6.89 x 3.58 inches
- Color: White
- Batteries: 1 Lithium ion batteries required. (included)
- Manufacturer: SteelSeries APS
- ASIN: B07G176F76
- Is Discontinued By Manufacturer: No
- Date First Available: August 28, 2018
Arctis challenges everything you know about gaming headsets with completely overhauled audio, a new mic design with unmatched clarity, and improved comfort with materials inspired by athletic clothing. Arctis 7 features lossless wireless audio, 24-hour battery life, a premium steel headband, on...
So I purchased this just weeks ago and I was so excited because this was my first foray into wireless headsets. Furthermore, I did my research and was deciding between Razer, Steelseries and Logitech. Most review websites were raving about the superior sound quality of the Steelseries Arctis 7.Well guess what? The sound is crap. Fresh out the box, I updated the Steelseries Engine 3 software and patched the headset, but the soundstage in my ears was skewed around 30 degrees to the left. That means that everything I hear in my ears seems to be coming from the left. Sometimes, there was nothing to the right. Whether I was listening to music or playing games, the sound was skewed to the left. I tried tweaking different settings in the Engine 3 but to no avail.So I did what any logical person would do -- I contacted the Steelseris customer service on 30 September 2018. Every reply from them takes around 2 - 3 working days. Slow responses notwithstanding, the customer service representative did not seem to know why the issue was happening. He only suggested 2 options.Firstly, he told me to reset the hardware via a magical button hidden in the left earcup. I had to peel off the cushioning, find one of those iPhone pins, and then hold the button for a certain amount of time, at which point the headset should reset. There is no indication anywhere so I had to just hope it worked. (It works when you realise you have to re-pair the headset to the USB receiver that came with it.) After re-pairing with the receiver, the issue was improved by maybe 5 degrees but the soundstage was still skewed to the left. The issue becomes more apparent at lower volumes.The customer service rep's next solution was to go straight to the RMA process. After asking me to send in my receipt, they agreed to RMA the product conditionally if I send in evidence (screenshot) of the destroyed product - i.e. breaking off the left earcup and showing the serial number.Which I did on 14 October.It's 16 October and my reply from them was that my RMA is declined -- with NO EXPLANATION WHATSOEVER WHY.So basically, let's recap -- Steelseries sold me a product that has some weird issue, took 2 weeks to correspond with me, agreed to RMA my purchase, and then after I had destroyed it, proceeded to screw me over and tell me the RMA is rejected.Take this as a lesson learnt -- DO NOT BUY THEIR PRODUCTS. WONKY. FAULTY. PATHETIC CUSTOMER SERVICE. AND WILL ABSOLUTELY SCREW YOU OVER FOR NO REASON AT ALL.
Okay, these SHOULD be pretty nice headphones for $150, BUT there are quite a few caveats that put me off of these. I noticed a few other reviews mention these issues. These issues bothered me so much I returned them. Simply NOT worth the price!First off, I wear headphones 12-18 hours a day, 7 days a week. For work, recreation, and to help me fall asleep. I know headphones, and have a decent collection of a dozen or so.1) HOLY DISTORTION, BATMAN! Listening to music at volumes any of my other headphones can handle (including the cheap-o $30 bluetooth units), these units produce massive amounts of distortion. I cannot believe how bad these are at volumes over 50%! Give it one tonal range to cover, and it seems to do okay, but toss in two or three (like bass guitar and a high-hat at the same time.... or, ya know, almost all music) and suddenly you can't make out what you're listening to anymore.2) The volume roller is EXTREMELY easy to accidentally adjust. I mean, unbelievably easy. I am CONSTANTLY messing with the volume when adjusting the headphones or mic, and since it's so loose it's almost impossible to dial in "just the right" volume. Very very annoying!3) There's no media controls on these. Why? A push-button volume button combination would easily solve the "too easy to adjust" volume, and allow media controls through long presses.4) The ear pieces are EXTREMELY hot. I wear headphones quite a bit, but these burn my ears up in a matter of minutes, which makes me adjust or remove them temporarily. This also reiterates point #2 in that the volume knob is ALWAYS being adjusted by accident.5) These block absolutely no out-side sound, and people often can hear what I am listening to or playing. This doesn't make sense since the ear-pads don't seem to allow ANY airflow.6) The mic disable button turns ON a light........ What? So when your mic is on, there's no light. When you mic is OFF, such as when listening to music, hanging out, whatever, there's BRIGHT RED LED on 100% of the time....... Huh???? How does this make sense?7) the audio volume is easily 1/3 of every other headphone I own. I crank every setting up to 100% just to be equal to 30% on any other headset... Why?8) mic is garbage!!!! I can't imagine anyone with any sense of intelligence thinking this mic is anything other than painfully sub par. Everything either sounds tinny, or incredibly digital (like using one of those $5 voice oscillators that make you sound like a robot.9) while the ear pads do go around your ears, the speaker mesh is too shallow and will contact your ears. This makes it unbearable by itself, but combined with every other issue.....10) FINALLY the surround sound effect is negligable. Playing the same surround sound tests, I cannot tell a difference between regular 2.0 phones and these. At all. There's also a VERY VERY VERY specific place you HAVE to position these, or you'll only hear about 70% of what it's putting out. Unfortunately the VERY SPECIFIC spot these must be placed is absolutely HORRIBLE. You must bend and fold your ears to position them even remotely correctly.11) I know I said 10 was the final number, but it brings me to another point. These are so uncomfortable in almost every way. After a short session your jaw will hurt, as the bottoms press right into the hinge of your jaw, your ears will hurt and be sweaty from the complete lack of ventilation (it's like putting your ears in a wool coat in July in Florida -- a swamp!)From a company that specializes in headphones, these are full of awfully poor design choices! One of the worst overall headsets I've ever owned.Do not recommend to anyone for any purpose!
Yeah, you read the headline correct; a cable that if lost/damaged/broken will send you on a witch hunt through realms you thought not yet existed in your mind. Steelseries decided it was a ethical business idea to create some strange usb cable offspring of a USB-Micro & USB-Mini... The result is something you will not find anywhere, not even on Steelseries' website; as it is SOLD OUT. ($10 for cable, $10 more for shipping of said cable) The only reasonable conclusion I have come to is that the company Steelseries wanted to make an extra buck and design their own cable. Without this thin, easily breakable cable; the headset is rendered useless. Good luck finding a replacement anywhere, I found my own way but I dare not reveal that here lol. Other than that, the headset is amazing; 9/10.
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